Privacy Policy
This Privacy Policy describes the policies of on the collection, use and disclosure of your information that we collect when you are make a booking or use our website ( https://imperial.events ). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
INFORMATION WE COLLECT:
The type of information we collect varies based on your interactions with us. For instance, if you are making a booking, we will request more detailed information compared to when you are simply requesting a brochure or browsing our website. Depending on the product or service you purchase from us, we may collect, use, store, and transfer various kinds of personal information. Here are some examples of the information we might ask you to provide, Title, Name, Company Name, Company and delivery address, E-mail, Mobile number, Gender, Date of birth, Passport details, dietary requirements and payment details (payment card details, when making a booking with us).
HOW DO WE COLLECT YOUR DATA:
We collect personal data through direct interactions (e.g., bookings, searches, communications) and automated technologies (e.g., cookies, server logs). This data helps us operate website features, personalise your experience, and understand user interests.
HOW WE USE YOUR INFORMATION:
- Managing Bookings: To provide products or services you request, such as flights, accommodations, tours, and transportation, and to offer special assistance if needed.
- Communications: To send information related to your bookings, respond to inquiries, provide tickets, and notify you of itinerary changes or address complaints
- Handling Complaints: To investigate and manage complaints, sometimes involving third parties.
- Engagement Activities: To enable participation in competitions, reviews, or surveys.
- Marketing Communications: To keep you informed about news, offers, events, and promotions.
- Personalizing Experience: To tailor services and communications to your preferences and enhance your experience.
- Optimising Sites and Apps: To present content effectively and provide relevant information using site analytics.
- Data Analytics: To improve our website, products, services, marketing, and customer relationships.
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
HOW WE SHARE YOUR INFORMATION:
We may share your information with various third parties to provide and enhance our services, including:
- Service Providers: booking agents, airlines, hotels, transport companies, and other service providers involved in your booking.
- Business Partners: Marketing agencies, IT developers, service providers, hosting providers, and companies managing promotions, surveys, and analytics.
- Government Authorities: Airports, immigration, border control, and other authorities requiring ‘Advance Passenger Information.’
- Marketing: Ad services, Data Collection and process, analytics Third parties for marketing purposes and market via post.
- Social Media Platforms: As described in our marketing section.
- Legal and Professional Advisors: Courts, accountants, regulatory authorities, and government agencies for legal compliance and protection of rights
- If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.
This sharing helps us provide you with comprehensive services, ensure legal compliance, and maintain business operations.
We mandate that all third parties uphold the security of your personal data and handle it in compliance with legal requirements. Our third-party service providers are not permitted to use your personal data for their own purposes. They are only authorised to process your personal data for specific purposes and strictly according to our instructions and not to retain it for longer than is required for fulfilling the said purpose.
RETENTION OF YOUR INFORMATION:
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting obligations in line with our data retention policy. We are entitled to retain basic information about bookings and our customers for a minimum of six years for legal, audit and tax purposes.
YOUR RIGHTS:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@imperial.events. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at righttobeforgotten@imperial.events. Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
COOKIES ETC.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
SECURITY:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
THIRD PARTY LINKS & USE OF YOUR INFORMATION:
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
GRIEVANCE / DATA PROTECTION OFFICER:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at IMPERIAL CORPORATE EVENTS LTD, Mercury Place, 11 Saint George Street, Leicester LE1 1QG, email: info@imperial.events. We will address your concerns in accordance with applicable law.
CONTACT DETAILS
If you have any queries or concerns about our processing of your information, you may contact our GDPR Officer.
- IMPERIAL CORPORATE EVENTS LTD, Mercury Place, 11 Saint George Street, Leicester, Leicestershire, LE1 1QG
- info@imperial.events
- 0116 269 5979
CHANGES
We keep our privacy notice under regular review to ensure it remains up-to-date and compliant with the latest regulations and best practices. It is crucial that the personal data we hold about you is accurate and current. To help us maintain the accuracy of your information, please notify us promptly if there are any changes to your personal data during your relationship with us. This allows us to provide you with the best possible service and ensures that we can communicate with you effectively.
Last Updated On 20-Feb-2025
Effective Date 20-Feb-2025
